Where Does the Feedback Go?
Customers can leave feedback in two ways: a public Google review or private feedback directly to your shop. Public reviews appear on Google, while private feedback is sent to your shop's email.
How to Respond to Feedback?
Whether it’s a negative Google review or private feedback, the best approach is to address the customer's concerns promptly.
Note: While addressing concerns quickly can help mitigate negative feedback, it may not eliminate all negative reviews